If you have encountered issues such as, missing factory presets or plugins not showing up inside your DAWs. A clean install of the plugin can sometime resolve the issue and remove unwanted programs.
Step 1: Move the User Presets of Your Plugin(s) to a Safe Location.
Prior to uninstalling your plugin(s), move the user presets of the plugin to a safe location, such as 'Home' or 'Desktop'. User preset can be found at:
Mac users: Mac HD/Library/Application Support/Minimal/PRODUCT/Presets
Windows users: C:\ProgramData\Minimal\PRODUCT\Presets (ProgramData is a hidden folder)
Step 2: Uninstall Your Plugin(s)
Delete the plugins and app support folders:
Mac users:
- Mac HD/Library/Audio/Plug-Ins/Components
- Mac HD/Library/Audio/Plug-Ins/VST
- Mac HD/Library/Audio/Plug-Ins/VST3
- Mac HD/Library/Application Support/Avid/Audio/Plug-Ins
- Mac HD/Library/Application Support/Minimal
Windows users:
- C:\Program Files\VSTPlugins (and any custom folders)
- C:\Program Files\Common Files\VST3 (and any custom folders)
- C:\Program Files\Common Files\Avid\Audio\Plug-Ins
- C:\ProgramData\Minimal
After that's done,Verify that none of the plugin formats are showing up in DAWs. It’s possible you have other plugin files in ~/Library/Audio/Plug-Ins/ or a custom folder on Windows.
Step 3: Install the Latest Version of Your Plugin(s)
Please download and install the most recent version and check if this fixes the problem.
Step 4: Submit a request
If none of these options led to a solution, please reach out to our support team. We'll write back quickly to help find the solution and get you back to making music ASAP!
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