How do I send logs and crash reports to support?

If a Minimal Audio plugin crashes or is not working as expected, our support team will ask for its support info. This is a .zip file containing the plugin's logs and settings, which helps us figure out what is going on as quickly as possible.

Collect support info

The plugin can gather its logs and settings, plus recent crash reports on Mac, into one .zip for our support team.

1. Open the plugin.

2. Click the Settings icon in the top bar.

3. Choose Support > Collect support info.

4. A .zip file appears. Attach it to your support request.

5. If the plugin crashed, reopen it and do this straight away.

On Windows, after a crash

The .zip does not include Windows crash details. Please add them:

1. Search the Start menu for View reliability history.

2. Click the day of the crash and select your DAW.

3. Click View technical details, then Copy to clipboard.

4. Paste the text into your support request or a text file and share it with us.

If the plugin will not open

Send us the log file instead. Replace PRODUCT with the plugin name, such as Current or Rift.

• Mac: /Library/Application Support/Minimal/PRODUCT/Logs

• Windows: C:\ProgramData\Minimal\PRODUCT\Logs

Contact support