Return policy & refund procedures

Last updated 5 days ago

Software Returns & Refunds

We want you to be happy with your purchase. If you're not satisfied with any perpetual software product or annual subscription plan, we'll refund you in full within 30 days.

What's eligible for refunds

Products:

✓ Perpetual software purchases (one-time buy)

✓ All Access yearly plan (annual renewal)

Terms:

✓ 30-day refund window from purchase

✓ Full refund for any reason

What's not eligible for refunds

✕ All Access monthly plans (non-refundable and non-returnable)

✕ Sample & expansion packs

Important: All Access monthly plans are non-refundable. To prevent additional charges, please cancel your subscription before the next billing cycle by logging into your Minimal Audio account and navigating to the All Access section.

How refunds work

  1. Request a refund - Contact us and let us know you'd like to return the product

  2. We'll verify eligibility - We'll confirm your purchase qualifies for a refund

  3. Deactivate your plugin - We'll send you instructions to deactivate your license

  4. Get your money back - We'll process the refund within 1 week; funds arrive within 1-2 weeks from your payment processor

Retailer purchases

If you bought through a retailer (rather than directly from us), please return the product to that retailer in accordance with their return policy.

Sample & Expansion Packs

We do not offer refunds on sample or expansion packs due to the nature of their installation.

We encourage you to listen to the demos before purchasing and explore the Stream to preview what's inside our full packs.