Clean installation

If you have encountered issues such as missing factory presets or plugins not showing up inside your DAW, a clean install of the plugin can sometimes resolve the issue and remove unwanted programs.

Step 1: Move the user presets of your plugin(s) to a safe location

Prior to uninstalling your plugin(s), move the user presets of the plugin to a safe location, such as your Home folder or Desktop. User presets can be found at:

Mac users:

Mac HD/Library/Application Support/Minimal/PRODUCT/Presets

Windows users:

C:\ProgramData\Minimal\PRODUCT\Presets (ProgramData is a hidden folder)

Step 2: Uninstall your plugin(s)

Delete the plugins and app support folders:

Mac users:

• Mac HD/Library/Audio/Plug-Ins/Components

• Mac HD/Library/Audio/Plug-Ins/VST

• Mac HD/Library/Audio/Plug-Ins/VST3

• Mac HD/Library/Application Support/Avid/Audio/Plug-Ins

• Mac HD/Library/Application Support/Minimal

Windows users:

• C:\Program Files\VSTPlugins (and any custom folders)

• C:\Program Files\Common Files\VST3 (and any custom folders)

• C:\Program Files\Common Files\Avid\Audio\Plug-Ins

• C:\ProgramData\Minimal

After that's done, verify that none of the plugin formats are showing up in your DAW. It's possible you have other plugin files in ~/Library/Audio/Plug-Ins/ or a custom folder on Windows.

Step 3: Install the latest version of your plugin(s)

Please download and install the most recent version and check if this fixes the problem.

Step 4: Submit a request

If none of these options led to a solution, please reach out to our support team. We'll write back quickly to help find a solution and get you back to making music ASAP!