Repeated login request

Last updated 12 days ago

If you are repeatedly asked to log in to our software, please follow these steps to stay logged in.

This issue occurs when your license file is unable to save to your disk. Once you have a stable license file, you'll only need to log in once and you'll be good to go.

Step 1: Install the latest version of your plugin(s)

Re-running the product installer often fixes this issue.

Please download and install the most recent version and check if this fixes the problem.

Step 2: Manually change your read and write permissions for Minimal Audio folders

If the new installer didn't solve the problem, you need to give Minimal Audio folders permissions to write the license file to your disk.

Mac users:

  1. Head to Library/Application Support/Minimal

  2. Right-click Minimal > Get Info

  3. Under the Permissions tab, ensure that Read & Write is checked

Windows users:

  1. Head to C:\ProgramData\Minimal

  2. Right-click Minimal > Properties

  3. Under the Security tab, ensure that Read & Execute is allowed

Note: You can also repeat this step on your specific plugin's folder within the Minimal folder (e.g., 'Rift' or 'Rift Filter Lite').

Mac users: If your initial attempt doesn't work, your license file may be in your user library. Repeat the steps above starting from [User]/Library/Application Support/Minimal.

Then, open the plugin and try again.

Step 3: Submit a request

If none of these options led to a solution, please reach out to our support team. We'll write back quickly to help find a solution and get you back to making music ASAP!